Effective date: April 2026
This Privacy Policy describes how SocialMediaLab.cloud (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our Platform.
- Information we collect
Information you provide
Email address (provided at checkout)
Billing name and address (collected by Stripe during payment)
Any campaign target information you submit with your order
Information collected automatically
IP address and browser type
Pages visited and time spent on the Platform
Cookies and similar tracking technologies (see Section 5)
- How we use your information
We use your information to:
Process and fulfil your campaign credit purchases
Send order confirmations and transactional emails
Respond to support requests
Detect and prevent fraud or abuse
Improve the Platform
We do not sell, rent, or share your personal data with third parties for marketing purposes.
- Payment processing
All payments are processed by Stripe, Inc. We do not store your card number, CVV, or full payment details on our servers. Stripe’s handling of your payment data is governed by the Stripe Privacy Policy.
- Data retention
We retain your order and account information for as long as necessary to fulfil our legal and business obligations, typically no longer than 3 years after your last transaction.
- Cookies
We use essential cookies to operate the Platform (e.g. session management, cart). We may also use analytics cookies to understand how visitors use the site. You may disable cookies in your browser settings, though some features may not function correctly.
- Your rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing
Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@socialmedialab.cloud.
- Third-party services
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
- Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- Contact
Privacy inquiries: support@socialmedialab.cloud